Payment Policy
The ways you can pay, how we check your payment, and what happens if there is a problem with it.
Last updated: October 2026
1. Ways to pay
We accept Bank transfer, Easypaisa, JazzCash, Cash on Delivery (50% advance). The account details are shown at checkout and in your order confirmation email.
You can pay the full amount in advance, or choose Cash on Delivery at checkout.
Cash on Delivery: Full Cash on Delivery is not available. Customers are required to pay 50% of the total order amount in advance. Orders will not be processed or dispatched without confirmation of the 50% advance payment. The remaining amount is paid in cash to the courier when your parcel arrives.
All prices are in Pakistani Rupees (PKR).
2. Sending us proof of payment
After paying, upload a screenshot or photo of the payment at checkout. This helps our team match your payment to your order quickly.
Please pay the exact amount shown at checkout (the full total, or the 50% advance for Cash on Delivery). If the amount is different, we will contact you before sending your order.
3. How we check your payment
Our team checks every payment by hand against our bank and wallet accounts. When the money has arrived, your order status changes to Payment verified and we email you.
If we cannot find your payment, your order is marked Payment issue and we contact you by WhatsApp, phone or email to sort it out. Orders are only sent once payment is confirmed.
4. Safety
We never ask for your card number, PIN, one time password (OTP) or online banking password, by phone, WhatsApp or email. Please never share them with anyone claiming to be from PurEA.
Only pay into the accounts shown on this website. If anyone gives you different account details, please check with us first: WhatsApp or call us on 0320 7854723 (Mon to Sat, 11am to 7pm), or email purea.aesthetics@gmail.com.
5. Refunds
Where a refund is due (see our Return, Exchange & Missing Items Policy and Cancellation Policy), it is sent back to the bank account or mobile wallet you paid from, or to another account in your name that you give us.
Have additional questions about our policies?
Our medical concierge is available Monday to Saturday to assist you directly.
