Policies
Our shop policies
Everything about delivery, payment, returns, your privacy and using our products safely.
- Shipping PolicyHow we process and deliver orders across Pakistan, delivery times, shipping charges and tracking.
- Payment PolicyThe ways you can pay, how we check your payment, and what happens if there is a problem with it.
- Return, Exchange & Missing Items PolicySkincare cannot be returned once delivered unless it arrives damaged, defective, incorrect or incomplete. Please report any problem within 12 hours of receiving your parcel.
- Cancellation PolicyYou can cancel an order free of charge until it has been handed to the courier.
- Privacy PolicyHow we collect, use, store and protect your information when you visit our website or place an order. We do not sell or rent your personal information.
- Cookie PolicyWe only use what the website needs to work. There are no advertising or tracking cookies.
- Medical DisclaimerOur products and advice support your skincare. They do not replace a diagnosis or treatment from your own doctor.
- Terms & ConditionsThe rules for using the PurEA website, placing orders and booking consultations.
Not sure what suits your skin? Our dermatologist can help.