Cancellation Policy
You can cancel an order free of charge until it has been handed to the courier.
Last updated: October 2026
1. Cancelling your order
To cancel, contact us with your order number as soon as possible. WhatsApp or call us on 0320 7854723 (Mon to Sat, 11am to 7pm), or email purea.aesthetics@gmail.com.
If your order has not been sent yet, we cancel it and refund the full amount you paid.
Once your parcel has been handed to the courier, it can no longer be cancelled. Problems with a delivered order are covered by our Return, Exchange & Missing Items Policy.
2. Changing your order
If you need to change a product, quantity or delivery address, contact us before your order is sent and we will do our best to update it. If the total changes, we will confirm the difference with you.
3. When we cancel an order
We may cancel an order if we cannot confirm the payment, if a product is no longer available, if there is a clear pricing mistake on the website, or if your skin assessment shows a product may not be safe for you. In every case we contact you first and refund anything you have paid.
Have additional questions about our policies?
Our medical concierge is available Monday to Saturday to assist you directly.